Help & Support
Trouble making a deposit? Questions about a withdrawal? Not sure how a game works? — Find answers to all of it at the ayna88 Help Centre, entirely in Bangla.
Choose your issue from the categories below and get a quick resolution.
Learn how to deposit via bKash, Nagad, Rocket, or bank transfer.
12 GuidesHow to withdraw your winnings, how long it takes, and what limits apply.
9 GuidesAccount verification, password changes, and updating your personal information.
8 GuidesHow to claim your welcome bonus, free bets, cashback, and VIP rewards.
15 GuidesDetailed guides on how to play and strategies for slots, baccarat, and roulette.
20 GuidesA guide to reading cricket and football betting odds, placing live bets, and understanding betting markets.
17 GuidesAyna88 app download, installation issues, and device compatibility.
6 GuidesAccount security, data encryption, and how to protect yourself from fraud.
7 Guides
Depositing funds at ayna88 is simple — just a few easy steps and you're done.
Log in to the ayna88 website or app with your ID and password. Deposits are processed faster on verified accounts.
Go to the "Deposit" option from the top menu or dashboard. Select your preferred payment method — bKash, Nagad, Rocket, or Bank Transfer.
Enter the amount you wish to deposit (minimum ৳300). Send the payment to the specified number and submit your transaction ID.
Your ayna88 wallet balance is usually updated within 5–15 minutes. If it hasn't appeared by then, contact support.
A 100% welcome bonus is automatically credited on your first deposit, up to a maximum of ৳10,000. To claim the bonus, Rewards See terms and conditions on the page.
Our goal is to make your experience on ayna88 as smooth and enjoyable as possible. That said, new players often have questions early on — how to make a deposit, how to claim a bonus, or how long withdrawals take. You'll find answers to all of that right here in the Help Center.
Deposits can occasionally fail due to network issues or temporary banking portal outages. In such cases, first check your mobile banking app to confirm whether the transaction went through. If money was deducted but hasn't appeared in your ayna88 wallet, contact our Live Chat with your transaction ID or reference number. Our support team typically resolves this within 30 minutes.
Deposits can get stuck for a few common reasons: sending to the wrong account number, exceeding the payment limit, or incomplete KYC verification. To avoid these issues, always use the latest payment number from the ayna88 deposit page — as the number can change from time to time.
Withdrawals from ayna88 are completed within 15–30 minutes in most cases. However, KYC verification must be completed before your first withdrawal — unverified accounts cannot process withdrawals. Once verified, all future withdrawals are processed quickly.
Withdrawals must be made using the same payment method you used to deposit. For example, if you deposited via bKash, your withdrawal must go back to bKash. This is a security measure to prevent money laundering.
Ayna88's bonus system is straightforward. After registration, a welcome bonus is automatically credited on your first deposit. However, bonuses come with a wagering requirement — meaning you need to wager the bonus amount a set number of times before you can withdraw it. ayna88's wagering requirement is typically 20–30x, which is quite competitive compared to other platforms in the market.
To never miss a promotional bonus Rewards Check this page regularly. New offers drop every week, and special betting bonuses are available ahead of major matches.
Ayna88 Live Chat support is available 24/7, seven days a week. Just click the chat icon in the bottom-right corner of the screen to connect. A Bengali-speaking agent typically joins within 2–3 minutes. For complex issues, you can also reach us by email.
Withdraw your winnings quickly and safely — a step-by-step guide.
Upload your National ID or passport before your first withdrawal. Once verified, you won't need to do it again.
Go to "Withdrawal" from your dashboard and enter the amount. The minimum withdrawal starts at ৳500.
Double-check that your bKash or Nagad number is correct. Recovering funds sent to the wrong number can take time.
Standard members: 15–30 minutes. VIP Gold: 15 minutes. Diamond VIP: within 5 minutes.
Withdrawals between 11 PM and 5 AM may experience slight delays due to banking portal maintenance. Requests made during this window are processed by 6 AM.
If your issue isn't resolved, reach our team directly — chat in Bangla and get a fast solution.
Use Live Chat for the fastest help. Average response time is just 2–3 minutes, with Bangla-speaking agents always on standby.
Active NowFor complex issues or when you need to send documents, reach out by email. You'll typically receive a detailed response within 2–4 hours.
support@ayna88.bestThe ayna88 support team is here for you around the clock — on holidays, late nights, whenever you need us.
24 Hours, 7 DaysMost frequently asked questions about deposits & payments