Data Privacy Policy

Ayna88 Privacy Policy — Your Data Is Our Responsibility

Ayna88 believes your personal information belongs to you alone. On this page, we clearly explain — what data we collect, why we collect it, how it is stored, and what your rights are. No hidden agenda.

Last Updated: 1 January 2026
Your Data Is Safe
Your data on ayna88 is protected with SSL encryption and strict security protocols.
SSL-Encrypted Connection
Never Sold to Third Parties
Your Rights Are Protected

Our Commitment to Protecting Your Privacy

How Your Data Is Kept Secure at ayna88

SSL Encryption

Every connection on ayna88 is SSL-encrypted. Your login credentials, payment details, and personal information are all transmitted through fully secure channels.

Never Sold to Third Parties

Your name, phone number, or email is never sold or rented to any advertiser or marketing company — not ever.

Two-Factor Authentication

Enabling 2FA on ayna88 makes unauthorised access to your account virtually impossible — login requires OTP verification on your mobile.

Minimal Data Collection

Ayna88 only collects information that is genuinely necessary to provide its services. No unnecessary data is ever requested.

Secure Data Storage

Stored data is held in encrypted databases, accessible only to authorised personnel for specific purposes.

Your Rights, Guaranteed

You can request to view, correct, or delete your personal data at any time.

By creating an account on ayna88, you are considered to have read and accepted this Privacy Policy. If anything is unclear, please reach out to support.

1

Introduction

Ayna88 places the highest importance on the privacy of users in Bangladesh. This Privacy Policy explains what information we collect when you use the ayna88 website or mobile app, how that information is used, who can access it, and what rights you have over your own data.

User privacy is central to every decision made at ayna88. We never collect more data than necessary, and under no circumstances do we sell your personal information to third parties for advertising purposes.

This policy applies to all digital services provided by ayna88 — including the website, mobile app, Live Chat, and email support. If you have any questions, feel free to reach out at any time support@ayna88.bestto write to us.

2

What Information We Collect

Ayna88 collects three types of information — personal, financial, and technical. See the details below:

Data Type What's Included When It Is Collected
Personal Full name, date of birth, mobile number, email address At Registration
Introduction National ID (NID) number and copy During KYC Verification
Financial Mobile banking number (bKash/Nagad), transaction history During deposits and withdrawals
Technical IP address, device type, browser information, app version While using the site or app
Activities Betting history, game sessions, login times and locations While using the platform

Ayna88 never stores your password, full bank account number, or CVV code. Payment information is processed directly through the payment gateway.

3

Why We Collect Your Information

Ayna88 uses your information only for specific, legitimate purposes. Every piece of data collected has a clear reason behind it:

  • Account creation and management: Your registration details are used to create and secure your account.
  • Payment Processing: Your mobile banking details are used to process deposits and withdrawals.
  • Identity Verification (KYC): Valid identity documents are verified to prevent fraud and money laundering.
  • Customer Support: The support team is given access to the necessary information to resolve your issue.
  • Security Monitoring: IP and device data are analyzed to detect suspicious activity.
  • Legal Obligations: Certain data is retained to comply with applicable laws and regulations.
  • Service Improvement: Overall usage patterns are reviewed to improve the user experience.

Ayna88 never shares your information with third parties for advertising purposes.

If you no longer wish to receive promotional emails or SMS from ayna88, contact support or turn off notifications in your account settings. Transaction-related messages will still be sent as needed.

4

Who Can See Your Information

At ayna88, access to your data is granted only to specific teams and for specific purposes:

  • ayna88 Internal Team: The support, security, and compliance teams have access when required.
  • Payment Processors: bKash and Nagad access certain information solely to process transactions — nothing more.
  • Legal Authorities: Information may be disclosed when required by court order or government investigation.
  • Technology Partners: Server and security service providers may access limited data under contractual confidentiality agreements.

Ayna88 does not share your personal information with anyone outside the parties listed above. Your data is never shared with advertisers, data brokers, or marketing companies — this is a non-negotiable policy at ayna88.

Should ayna88 merge with or be acquired by another company in the future, users will be notified in advance and the protection of their data will be ensured.

5

Cookies & Tracking Technologies

The ayna88 website and app use cookies and similar technologies. These store small pieces of information in your browser to recognize you on your next visit.

Types of cookies used by ayna88:

  • Essential Cookies: Used to maintain login sessions and ensure security — these cannot be disabled.
  • Functional Cookies: To remember your language preference and settings.
  • Analytics Cookies: To understand which parts of the site are used most — without collecting any personal data.

Ayna88 does not use any third-party advertising tracking cookies. You can disable cookies from your browser settings, though doing so may affect certain features.

When using the mobile app, the app itself manages your session — no browser cookies are needed. Logging out of the app completely clears your session.

6

Security Measures

Ayna88 uses multiple layers of security to protect your data. See each layer below:

SSL/TLS Encryption
All data is encrypted from the moment you access the site.
Active
OTP Verification (2FA)
A mobile OTP is sent for login and any significant account changes.
Active
Encrypted Database
Stored data is encrypted — even if compromised, it cannot be read.
Active
Suspicious Activity Monitoring
Unusual logins or transactions are detected in real time.
Active
Restricted Staff Access
Only authorized personnel have access to specific data.
Active

That said, no online platform can guarantee 100% security. You can take steps to protect yourself too — use a strong password, avoid logging in on public Wi-Fi, and always remember to log out.

7

How Long Your Data Is Retained

Ayna88 retains your data only for as long as necessary. Information that is no longer needed is deleted. See the retention policy below:

  • Active Account Data: Retained for as long as the account remains active.
  • Transaction records: Financial transaction data is retained for up to 5 years as required by law.
  • KYC Data: Even after an account is closed, data may be retained for up to 5 years to meet legal obligations.
  • Support Conversations: Retained for up to 1 year after the issue is resolved.
  • Closed Accounts: After an account is closed, personal data is securely deleted within a maximum of 2 years.

You may request the deletion of specific data; however, due to legal obligations, some data may not be removable before a designated retention period has passed.

8

Your Rights

As an ayna88 user, you have the following rights over your own data:

Right to Access Your Data

To find out what information ayna88 holds about you, submit a request to support. The data will be provided within 30 days.

Right to Correction

Contact support to correct any inaccurate or outdated information. Changes to your name or date of birth may require identity verification.

Right to Erasure

After closing your account, you may request the deletion of your personal data. Please note that certain data must be retained for legal compliance.

Right to Object to Processing

You may object to the use of your data for specific purposes — such as opting out of marketing communications.

Right to Data Portability

If you'd like a copy of your account data in a readable format, submit a request. ayna88 will provide it within a reasonable timeframe.

To exercise any of the rights listed above support@ayna88.bestto send us an email. The matter will be reviewed and we'll get back to you as soon as possible.

9

Minor Protection

Ayna88 is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18.

Providing your date of birth at registration is mandatory. If it is later found that a member opened an account while under 18, that account will be immediately closed and all associated data will be securely deleted.

If you become aware that a minor is using ayna88, please support@ayna88.best-. We will take prompt action.

10

Privacy Policy Updates & Contact

Ayna88 may update this Privacy Policy from time to time. For significant changes, members will be notified by email and the "Last Updated" date on this page will be revised accordingly.

Continuing to use ayna88 after any changes take effect will be considered acceptance of the updated policy. We recommend revisiting this page from time to time.

For any questions, concerns, or complaints regarding our Privacy Policy:

Ayna88 takes all privacy-related complaints seriously and aims to respond within 48 hours.

Your Privacy Is Safe — Get Started Now

Your data is fully protected at ayna88. Register now and join Bangladesh's most trusted gaming platform.

SSL Secured Never Sold to Third Parties 24/7 Bangla Support

General FAQs

Most Frequently Asked Questions About Accounts & Rewards

There are a few common reasons an account gets locked — multiple incorrect password attempts, detection of suspicious activity, or a security verification requirement. First, wait a few minutes, as accounts locked due to wrong password entries typically unlock automatically after 15–30 minutes. If it's still locked after that, try resetting your password via the "Forgot Password" option using a mobile OTP. If that doesn't work — meaning no OTP is arriving or you simply cannot access the account — contact ayna88 directly via Live Chat or at support@ayna88.best. Once your identity is verified, the support team will reactivate your account. If the lock was triggered for security reasons, additional verification may be required — this is purely for your protection.

Winnings are typically credited to your ayna88 wallet within minutes of a match ending and the result being confirmed. In some cases it may take a little longer — for example, if a live match result needs additional verification, or if the outcome is disputed. If your betting history still shows "Pending" more than 30 minutes after the match has ended, try refreshing the page and checking for app updates. If the amount still hasn't been credited after an hour, contact support with your bet reference number and match details — the team will look into it promptly. Please note that winnings from bonuses cannot be withdrawn immediately; they are transferred to your main balance only after the wagering requirements have been met.
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